Versand

Orders placed before 12:00 (Dutch time) on Tuesday to Friday are usually dispatched the same day with track and trace. You receive a tracking link by email as soon as the carrier has scanned your parcel.

Netherlands, Belgium, Luxembourg and Germany: free to a pickup point, €4.95 for home delivery.
Other EU countries: €7.95, free from €250.
Outside the EU: approx. €20, free from €500.
The exact costs are always shown at checkout before you pay.

No. For deliveries outside the EU, duties and taxes are included in the price and paid by us. If a carrier still asks you to pay duties, contact us before paying.

Orders above €500 are shipped insured. Orders above €1,000 are only delivered against a signature.

Report it within 48 hours through our parcel claim form. If tracking says delivered, first check with your neighbours and the pickup point. If items are missing from a parcel that arrived with its security seal intact, keep the box and all packaging and take photos before you do anything else. If you accepted a parcel whose security seal was broken, we cannot handle a claim for missing items or an empty parcel, because such a parcel should never be accepted. Read our full procedure on the Parcel claims page.

If the box is visibly damaged, feels empty or unusually light, or the tape or seal is broken or has been opened, do not accept the parcel and do not sign for it. Refuse it, so that the carrier returns it to us, and report it through our parcel claim form. By accepting or signing for a parcel, you confirm that you received it in good condition, and the responsibility for the parcel and its contents passes to you. We then cannot claim missing contents or transport damage with the carrier and cannot compensate you. This also applies to claims for an empty parcel or for some missing items: if the security seal was broken and you accepted the parcel, we do not handle the claim.

Lockers are not available. You can choose a pickup point or home delivery.