Returns & exchanges

Within the EU and EEA you can return your purchase within 14 days of receiving it, without giving a reason. You do not need to register your return first: simply send it back within that period.

You do not need to register your return.
1. Pack the item carefully with all labels, tags, dust bags and boxes, and include your order number.
2. Send the parcel with a carrier of your choice to: Paul Zeist, Slotlaan 296, 3701 GW Zeist, the Netherlands.
3. We email you as soon as we have received your return, and again once your refund has been made.

Returns are at your own cost and risk. Use a tracked and, for higher values, insured service and keep your proof of shipment. We cannot compensate a return parcel that does not reach us; in that case please claim with your carrier.

Try items on as you would in a store. Do not wear them outside, wash them or remove labels, and keep them free of perfume, smoke and stains. If an item comes back worn or damaged, we deduct the loss in value from your refund.

Within 14 days of receiving your return, using the same payment method you paid with. We email you when your return has arrived and when the refund has been made. Standard shipping costs of the original order are refunded as well.

Perfume and cosmetics once the seal has been opened, underwear once the hygiene seal has been removed, and items that were altered or personalised at your request.

The quickest way is to return the item and place a new order for the size or colour you want. We ship your new order straight away and refund the original order as soon as your return has arrived.

Yes. Sale items bought online can be returned under the same conditions.

For deliveries outside the EU and EEA all sales are final, unless the law in your country gives you a right of withdrawal.