FAQ

You receive an order confirmation by email as soon as your order has been placed. Your order is accepted at that moment. No email after a few minutes? Check your spam folder or contact us at info@paulzeist.com.

Yes. You can check out as a guest. With an account you can follow your orders and check out faster next time.

We do not use passwords. Enter your email address when you sign in and we send you a one-time code by email.

When you place your order. If you pay with Klarna, you pay according to the terms you chose with Klarna.

Contact us as soon as possible at info@paulzeist.com or via WhatsApp +31 6 41 40 97 97. As long as your order has not been dispatched, we will do our best to change it. Once it has been dispatched, you can return it as described under Returns.

Our stock is shared with our stores in Zeist, the Netherlands, so an item may occasionally sell out after you ordered it. We will let you know straight away, cancel that item and refund the amount within 14 days. You may then also cancel the rest of your order free of charge.

Yes. Paul Zeist has been a fashion store in Zeist, the Netherlands, since 2000 and only sells original products of the brands we carry.

Every product page has a size guide for that brand. Unsure between two sizes? Send us a message via WhatsApp +31 6 41 40 97 97 and we will gladly advise you.

Follow the care label in the garment. On most product pages you will find the washing instructions under Details & fit.

No. You choose a carrier yourself and send the parcel to Paul Zeist, Slotlaan 296, 3701 GW Zeist, the Netherlands. Returns are at your own cost and risk, so use a tracked service and keep your proof of shipment. Read more under Returns.

No. We do not adjust prices after an order has been placed.

Men: Slotlaan 296–298, 3701 GW Zeist, the Netherlands
Kids: Slotlaan 233, Zeist, the Netherlands

Please contact us first at info@paulzeist.com so we can register your return. Exchanges can sometimes be arranged in our stores as a service.