Kontaktieren Sie uns

Have a question about an order, a size or a product? We are happy to help.

Email us at info@paulzeist.com
Call us on +31 30 692 40 11
WhatsApp +31 6 41 40 97 97

A fault or defect

Submit a request through our Aftercare service with your proof of purchase and clear photos of the item, the label inside and the issue. Visible defects should be reported within 14 days of delivery, other defects within two months of discovering them. We handle these requests only through the form, not by phone. We reply by email within 10 working days.

Lost or incomplete parcel

Report it within 48 hours through our parcel claim form, with a copy of your identity document and, if items are missing, photos of the box, the tape and the contents. Keep the box and all packaging. Claims for missing items or an empty parcel are not handled if you accepted the parcel with a broken security seal. We handle parcel claims only through the form, not by phone or WhatsApp.

PAUL ZEIST MEN

Slotlaan 296–298
3701 GW Zeist
The Netherlands

PAUL ZEIST KIDS

Slotlaan 233
3701 GE Zeist
The Netherlands

Phone +31 30 692 40 11
Email info@paulzeist.com